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Handling and Shipping

 

Our orders have a 2-3 day processing time, you will be sent a notification email when your item has been shipped.

All items are posted using Royal Mail First Class Service and should arrive to most destinations the following working day.

Orders under £15 have a £3.00 postal charge.

 

Returns Policy

 

If you change your mind you have the right to cancel your purchase contract within 14 days -  providing the goods are in a re-saleable condition with all tags still attached.

We will only refund the initial postage costs if any, if the entire order is returned.

Please call our Customer Service team on +44 (0) 1992 440 293 to be issued a Job number and advised of the shipping instructions and send items in their original packaging back to:

Returns, BPM International Limited
Unit 50 Hoddesdon Industrial Centre
Pindar Road
Hoddesdon
HERTS  EN11 0FF
United Kingdom 

If your goods are damaged, mis-discribed, not fit for purpose or faulty please email ukbaby@bpm.com.au to let us know the details. If necessary, we will arrange for the return of the product to us.

When returning items we strongly recommend that you send your items by a recorded service as we will not accept responsibility for parcels lost in transit.

We do not pay for return postage if the item is not faulty.